Convert reviews, social mentions and survey responses into support tickets. Solve issues before they escalate.
Customers in need of support often don’t reach out directly. With Renesent’s ticketing software, you can address issues proactively to improve customer satisfaction, reduce churn, convert detractors and decrease call center load.
Assign every ticket to a specific employee so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets are front and center.
Track ticket resolution every step of the way. Renesent’s support ticket system notifies specific employees or locations via email or SMS when a new ticket is assigned and each time its status changes.
Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.
Automatically convert texts and Webchat messages into support tickets straight from Messenger. Track these tickets alongside ticketed reviews and ratings
Track response rate and resolution time, and monitor all open tickets by owner and status. Address customer issues fast and create visibility across your organization.
View all comments and status changes for each ticket to keep everyone on the same page.
Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets across your organization.
Renesent’s help desk software integrates seamlessly with other platforms such as Salesforce or Zendesk so you can manage all your support tickets from all channels in one place.