Convert reviews, social mentions and survey responses into assist tickets. Solve troubles before they escalate.
Usually clients that want of assist do not reach out directly. With the assist of Renesent’s ticketing software, you could identify problems proactively which can cause consumer satisfaction, reduce churn, convert detractors and decrease call center load.
Assign each ticket to a particular worker so there is no confusion approximately who ought to be running on which price tag. Filter tickets primarily based on specific properties so the most essential tickets are the front and center.
Track ticket resolution each step of the way. Renesent’s support ticket system notifies unique personnel or locations through electronic mail or SMS when a new price ticket is assigned and on every event of its status adjustments.
You can automatically create tickets based on custom specific criteria like review keyword or rating, and auto-assign these tickets to employees.
Automatically create tickets primarily based on custom criteria like review score or keyword, and auto-assign those tickets to specific employees.
Track response fee and determination time, and monitor all open tickets by owner and status. Address consumer issues speedy and create visibility throughout your organization.
View all remarks and status changes for each price tag to keep all and sundry on the equal page.
Use filters to create particular custom ticket views primarily based on location, status, owner, and time period. Easily navigate and prioritize tickets throughout your organization.
With the assist of Renesent’s help desk software, you can control all your aid tickets from all channels in a single place.