The Renesent customer support software allows you to convert every review, social mention, and survey responses into support tickets. Then these ticketst are assigned to our customer support agents for a speedy resolution of the issue.
Customers with a negative experience, often do not reach out to the company. Instead, they just leave a negative comment or review. As soon as the user leaves a comment, the Renesent software instantly picks up on these comments across 200+ websites, review, and social platforms, and converts each comment straightaway into a support ticket. These tickets are then prioritized and assigned to customer support agents, for a quick resolution. Besides resolving the issue, the system also helps in reducing customer churn, and in reducing call center loads.
The Renesent ticketing module assigns each ticket to a unique agent. In addition, the software automatically prioritizes tickets for negative comments so that these are always front and center. Finally the software allows you to filter the comments on specific properties so the important ones are always prioritized.
With Renesent you can track ticket resolution each step of the way. Renesent’s support ticket system notifies unique personnel or locations through electronic mail or SMS when a new support ticket is generated and assigned, and on every milestone of its resolution.
You can automatically create tickets based on custom specific criteria like review keyword, or rating, and auto-assign these tickets to employees.
The Renesent customer support module is the most efficient and affordable solution on the market and is used by over 5000 companies ranging from startups to large enterprises.
Track response fee and determination time, and monitor all open tickets by owner and status. Address consumer issues speedy and create visibility throughout your organization.
View all remarks and status changes for each price tag to keep all and sundry on the equal page.
Use filters to create particular custom ticket views primarily based on location, status, owner, and time period. Easily navigate and prioritize tickets throughout your organization.
With the assist of Renesent’s help desk software, you can control all your aid tickets from all channels in a single place.