0

Our Secure Trade Assurance Policy

Trade Assurance is an included service that comes with an order protection service guarantee and transaction contract designed to establish trust between buyers and suppliers. It covers both sides of the transaction in the event of payment, shipping, and product quality related disputes while removing any risk that comes with online orders and shipping.

You're covered if:

  • Your products are not shipped on time as per the contract with your supplier.
  • Your products do not meet the quality standards from the product's online description.
 

Have any questions?

Value is required
Value is required
Value is required
Value is required
Thanks for information

Trade Assurance provides a secure online environment for transactions.

Renesent’s Trade Assurance protects buyers’ interests by minimizing the risk of transactions. Hence, our assurance policy guarantees a full refund in the event a supplier fails to meet the terms of the order contract inculding delivery delays, quality, and quantity discrepancies, as also other processing problems. We apply a credit-rating system that incentivizes suppliers to produce high-quality goods and deliver on time.

 

Trade Assurance Coverage

Free Order Protection

Step 1. Order with an Assurance supplier

Step 2. Make the payment to the supplier’s Citibank account designated by Renesent.com

Step 3. Receive your shipment

Step 4. Leave feedback about your order and goods

 

Purchase and Sell With Security

Step 1. Product orders are placed through our secure online payment system.

Step 2. Track and receive live 24/7 updates with every travel checkpoint.

Step 3.  All completed shipments are verified and always in great condition.

 

Order Protection

For the best product quality control, Renesent verifies each seller who registers on our platform. If any issues arise related to the product quality or shipping date, we will offer you assistance in reaching the best outcome for both parties, including and all the way up to receiving a full order refund.

Product Quality

On-Time Ship Date

Verified Sellers

24/7 Support Line

Thousands of businesses trust Renesent.

Benefits with Trade Assurance

Product Protection

Renesent guarantees that in the case the products do not match the details outlined in your contract with the supplier, we will quickly issue a full refund. Renesent makes sure both parties are satisfied with order completion and all disputes are settled with thorough investigation and communication.
 

Shipping Guarantee

  • In the very rare case that the supplier is not able to ship your product on time per the buyer contract and product description, your order is eligible for a hassle-free full refund.

Payment Security

Utilizing the latest technology, we secure your payment to guarantee it safely gets to the supplier - we developed the easy-to-use Transaction Center to help you track and reconcile the flow of funds.

 

Extended Support

  • You have up to 30 days after delivery to decide if you are not satisfied with the product quality and want to request a refund. We will help you investigate, mediate, and resolve your claim - fully reimbursing you when appropriate.

Product Protection

Firstly, we guarantee the security of your payment in case the product(s) do not match the details outlined in your contract with the supplier*.

 

Product Protection

Firstly, we guarantee the security of your payment in case the product(s) do not match the details outlined in your contract with the supplier*.

 

Shipping Protection

Secondly, in case the supplier does not ship on time as per the contract, your order will be eligible for a full refund.

Shipping Assurance

Secondly, in case the supplier does not ship on time as per the contract, your order will be eligible for a full refund.

Payment Protection

Thirdly, the assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.

 

Payment Security

Thirdly, the assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.

 

FAQ's

Q: Does trade assurance charge fees?

Our trade assurance protection is a completely free service for all buyers, shipments, and listed products in order to ensure order quality and order completion.

Q: How much does assurance cover?

Trade assurance protects your entire order value. If we can’t resolve the issue with the supplier, and the supplier deemed to be at fault, we will provide you with a full refund.

Q: How do I place an assurance order?

Simply checkout using our online portal with your chosen protected payment method. Receive tracking and live updates every step of the way with secure delivery.

Q: Does Trade Assurance charge fees?

No. Order protection is a FREE service for buyers. Standard transaction fees still apply.

Q: What is the assurance covered amount?

Trade Assurance protects your order value. Hence, if the supplier does not meet the requirements for shipping time or product quality as agreed in your contract, you can open a dispute. If you can’t resolve the issue with the supplier, and the supplier deemed to be at fault, Renesent.com will provide you with a full refund for your covered amount.

Q: How do I place an assurance Order?

You can either complete the Trade Assurance contract yourself or ask the supplier to draft one for you

Top of the list for businesses and enterprise.

WE DON'T STOP 24/7 SUPPORT

Call us today at (415) 212-5211 or email us at support@renesent.com

SELL ON RENESENT AND GROW YOUR BUSINESS
Liquid error: Could not find asset snippets/paywhirl-settings.liquid