TRADE ASSURANCE
Renesent's order protection service gurantee is designed to help create trust between buyes and suppliers. Besides, it covers the buyer in the event of payment, shipping, and product quality-related disputes.
Trade Assurance provides a secure online environment for transactions.
Renesent’s Trade Assurance protects buyers’ interests by minimizing the risk of transactions. Hence, our assurance policy guarantees a full refund in the event a supplier fails to meet the terms of the order contract inculding delivery delays, quality, and quantity discrepancies, as also other processing problems. We apply a credit-rating system that incentivizes suppliers to produce high-quality goods and deliver on time.
Thousands of businesses trust renesent.
Multiple Payment Methods.
Our secure online payment options include Online Bank Payment, credit card and T/T. Besides, Renesent secures your payment with its anti fraud systems. However, in order to get this coverage, you must make payment to the supplier’s Citibank account as designated by Renesent
Trade Assurance Coversage
Free Order Protection
Step 1. Order with an Assurance supplier
Step 2. Make the payment to the supplier’s Citibank account designated by Renesent.com
Step 3. Receive your shipment
Step 4. Leave feedback about your order and goods
PROTECT EVERY ONLINE ORDER FOR FREE WITH TRADE ASSURANCE
Product-quality protection.
Shipping protection.
Secondly, in case the supplier does not ship on time and as per the contract, your order will be eligible for a full refund.
Payment protection.
Thirdly, the assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.
FAQ's
Does Trade Assurance charge fees?
No. Order protection is a FREE service for buyers. Standard transaction fees still apply.
Q: What is the assurance covered amount?
Trade Assurance protects your order value. Hence, if the supplier does not meet the requirements for shipping time or product quality as agreed in your contract, you can open a dispute. If you can’t resolve the issue with the supplier, and the supplier deemed to be at fault, Renesent.com will provide you with a full refund for your covered amount.
Q: How do I place an assurance Order?
You can either complete the Trade Assurance contract yourself or ask the supplier to draft one for you
Top of the list for business and enterprise.
Customers are loving Renesent
Can't believe how fast it was to book jobs; it was really easy to set up an account and they had customer service reps available too!
-Randy Morrison
I was first interested in review management services with Renesent; we were pleased with the results at first and didn't realize they had other offers. Now we added their ticket solving solutions and our admin costs have halved this fiscal quarter.
-Randy Morrison
I was shocked at how quick the response time was from their customer service! Renesent made it easy to get started in shipping orders across the US, even during COVID.
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Firstly, we guarantee the security of your payment in case the product(s) do not match the details outlined in your contract with the supplier*.