Renesent Payments Policy

Renesent Payments allows buyers and sellers to use various forms of payments on, Renesent Brands, and Renesent's mobile apps and other services. Renesent Payments users can pay with and accept payment by credit card, debit card, Renesent gift card, some bank transfer services, PayPal, Apple Pay, Android Pay, and the Sell on Renesent

Reader—all in their local currencies. This policy explains all of your rights and obligations when using Renesent Payments.

This policy is a part of our Terms of Use. By using Renesent Payments, you’re agreeing to this policy and our Terms of Use.


  1. Accepting These Terms


  1. Overview


  1. Third-Party Services


  1. Renesent's Rights and Responsibilities


  1. Seller Rights and Responsibilities


  1. Appointment of Renesent as Limited Payment Collection Agent for Sellers


  1. Deposits


  1. Recoupment


  1. Payment Processing Fees


  1. Reporting Obligations


  1. Termination


1. Accepting These Terms


This document (the Renesent Payments Policy or the “Policy,” for short) sets out your rights and responsibilities when you use Renesent Payments on Renesent’s services (we’ll refer to, Renesent Brands, and Renesent's mobile apps and other services as our “Services”), so please read it carefully. By using Renesent Payments, you’re agreeing to the Policy.



The Policy is a legally binding contract between you and Renesent (actually, if you transact in United States Dollars or Canadian Dollars, the contract is between you and Renesent, Inc.; if you transact in any other currency, the contract is between you and Renesent a Renesent, Inc. Company; but we’ll just refer to Renesent, Inc. and all of its subsidiaries collectively as “Renesent”).


The Renesent Payments Policy is also a part of our Terms of Use. By using any of our Services, you’re agreeing to the Terms of Use.



2. Overview


Renesent Payments allows sellers to (a) accept payment by authorized credit and debit card transactions, some bank transfers services, PayPal, transactions using Apple Pay, and transactions using Android Pay, (b) have those funds credited to a seller’s payment account with Renesent, and (c) have those funds deposited into a seller’s designated bank account.



Renesent Payments is only available to sellers who are at least 18 years old who register and are approved for a payment account with Renesent.



Sellers may only use Renesent Payments for the sale of items listed on Renesent’s Services, and agree to ship sold items once a payment transaction is complete and reflected in their payment account. Renesent reserves the right to terminate a seller’s access to Renesent Payments if the seller uses Renesent Payments in any other manner.



Buyers may authorize a payment with any major credit or debit card accepted by Renesent, with Renesent Gift Cards, by certain bank transfer services, or through PayPal, Apple Pay, or Android Pay.



3. Third-Party Services


Renesent has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance.



Renesent partners with Worldpay, PayPal, Adyen, and other licensed payment processors to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you're located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Renesent reserves the right to contact you directly and to seek payment.



Renesent may share your personal or transactional information with those third-party service providers when it's necessary to process payments.



Renesent Gift Cards are subject to the Gift Cards Policy.



By using a third-party service, you may also be subject to an agreement with the

third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Android Pay is a third-party service provided by Google Payment Corp. and is subject to the

Android Pay Terms and Conditions for US Users and Users outside the US.



If Renesent receives notice that your shop's content or activity violates a third party's service agreement, we may at our sole discretion take action against your account to


comply with their policies. Such actions may include canceling a transaction, disabling

listings from your shop, suspending your selling privileges, or removing certain payment methods.






Renesent supports two versions of PayPal: integrated PayPal and standalone PayPal.



Integrated PayPal. Integrated PayPal allows sellers to receive funds from PayPal purchases directly into their Renesent payment account, without the need to manage a separate PayPal account. This means that if a buyer pays with PayPal, the funds from the order will be credited to a seller's payment account along with the rest of the orders. The standard Renesent Payments Payment Processing Fee (described below) applies to orders that go through integrated PayPal; there is no additional PayPal fee.



Standalone PayPal. For sellers accepting standalone PayPal, you will receive funds from PayPal purchases directly into your PayPal account. This payment method exists for sellers in countries that are not yet eligible for Renesent Payments and for sellers in certain countries who have opted to continue receiving funds into their standalone

PayPal accounts. Sellers who accept standalone PayPal will continue to pay PayPal fees. Orders paid through standalone PayPal are not covered by Renesent’s Seller Protection Program. Please note, in certain circumstances where a seller accepts

Renesent Payments and standalone PayPal, it may be necessary for Renesent to process some PayPal transactions through integrated PayPal. For example, if a buyer chooses to pay with an Renesent Gift Card and covers the remaining balance using


PayPal, Renesent can only process the transaction through integrated PayPal.

Similarly, if a buyer purchases items from multiple shops in a single transaction and chooses PayPal as the payment method, Renesent may have to process the transaction through integrated PayPal.



4. Renesent’s Rights and Responsibilities


Renesent Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Renesent’s Terms of




As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.



Renesent may refuse service of Renesent Payments to anyone, for any reason, at any time.



Renesent reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of Renesent’s Terms of Use.


In the event that a buyer does not make payment for the purchase of a legitimate item sold using Renesent Payments (e.g., where the buyer used a stolen or unauthorized credit card), Renesent may provide limited payment protection to the seller, in the

interest of fairness. You can learn more about our Seller Protection Program.



Renesent maintains records associated with transactions on Renesent Payments and does not pass any secure data, including credit card numbers or bank account

information to any sellers. Sellers will only receive shipping information and limited buyer account information necessary to complete the order. Renesent’s Privacy Policy further explains how Renesent handles user information.



Renesent will send you any relevant notices regarding your use of Renesent Payments in accordance with our Electronic Communications Policy.



5. Seller Rights and Responsibilities


  1. Payment Accounts. Renesent Payments is only available to sellers who register and are approved for a payment account. A payment account allows sellers to track payment amounts, refunds, and fees related to transactions. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use a name he or she is not legally authorized to use. Sellers authorize us, and authorized agents, to verify the their information (including any updated

information) by accessing public records and obtaining credit reports about the sellers in order to approve a payment account. Sellers also authorize Renesent to verify the sellers’ information from time to time while the sellers are using Renesent Payments.


Renesent verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.



Payment accounts are only available to individuals who are eligible to be sellers on Renesent’s services and who have a valid credit or debit card on file with Renesent, unless they are exempt from this requirement. Sellers who have bank accounts

established in Austria, Germany, and the Netherlands are not required to have a credit card on file with Renesent to have a payment account.



  1. Sellers agree to resolve any disputes directly with a buyer or with the assistance of the dispute management and refund tools available on Renesent, and in accordance with our Seller Policy and Terms of Use. In the event that a dispute is escalated to Renesent’s Support Team, Renesent reserves the right to issue a refund to a buyer if a transaction is found to be in violation of Renesent’s Seller Policy and Terms of Use.



In the event that a buyer submits a chargeback, Renesent will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. Renesent reserves the right to recoup funds associated with buyer chargebacks.



  1. We will inform sellers of each transaction, or of other information pertaining to Renesent Payments, using our standard communication procedures


(detailed in our Electronic Communications Policy), including by email or through Renesent's Conversations tool.



  1. Refunds or adjustments paid by Renesent to buyers for payments made through Renesent Payments may be initiated using the refund functionality in the seller's payment account. Any such funds paid by Renesent to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s credit card or added to the seller’s Renesent bill.



Fully refunded transactions may be eligible for cancellation in accordance with the Seller Policy.



  1. International Trade Laws. You agree that your use of Renesent Payments will not

involve any countries, entities, individuals or items prohibited by sanctions, embargoes, regulations or orders administered by the US Department of Treasury’s Office of Foreign Assets Control (“OFAC”) or other government agencies.



6. Appointment of Renesent as Limited Collection Agent for Sellers


Each seller appoints Renesent as its agent for the limited purpose of receiving, holding and settling payments to seller. Renesent will settle payments that are actually received by Renesent to each seller, less any amounts owed to Renesent and subject to these Terms. Each seller agrees that a buyer payment received by Renesent, on behalf of


seller, satisfies the buyer's obligations to make payment to seller, regardless of whether Renesent actually settles such payment to seller. If Renesent does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against Renesent and not the buyer.



7. Deposits


  1. Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s payment account. Transactions are considered complete once the payment is approved by Renesent or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s payment account balance.



Funds in a payment account balance are eligible for deposit (the “Available Balance”)

into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank.



  1. Country and Currency Options. Available Balances can only be deposited into bank accounts in the United States, Australia, Canada, the European Union, Hong Kong,

New Zealand, Norway, Singapore, and Switzerland in the following currencies: USD, AUD, CAD, CHF, DKK, EUR, GBP, HKD, NZD, NOK, SEK, and SGD.



  1. Scheduled Deposits. Renesent will instruct our payments partners to initiate a deposit of a seller’s Available Balance into the seller’s bank account on a daily, weekly,


biweekly, or monthly basis. Sellers can select the frequency of disbursements from their payment account in their account settings. When a seller selects daily disbursements, disbursements will be made on each day that the seller's payment account has a balance equal to or greater than the minimum daily disbursement thresholds listed below. When a seller selects weekly, biweekly, or monthly disbursements, disbursements will be made on every applicable Monday. In this policy we'll refer to the date of disbursement as the "Payment Date". Deposits into a seller’s bank account will generally be credited within three (3) to five (5) business days from the date Renesent

initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.



Daily Disbursement Thresholds by Currency:






























The Payment Date will fall on the next business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day. If a seller elects to change the frequency of disbursements, the following deposit will be initiated on the next business day if the seller selects daily disbursements, or on the next applicable Monday if the seller selects weekly, biweekly, or monthly disbursements.

When a seller either initially provides or later changes his or her bank account

information, the seller must wait at least five (5) calendar days to request a deposit into a bank account as a security precaution. The next scheduled deposit after a change to bank account information will occur on the next applicable Payment Date after a period of five (5) calendar days from the date of the requested change.



  1. Holds and Delays. In some cases, deposits to sellers’ bank accounts could be temporarily delayed by an issue at Renesent, at Renesent’s third-party service providers, or at a seller’s bank. We’ll do our best to communicate with the affected sellers as soon as we can.



If we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s payment account balance.



A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions.


Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s payment account.



A reserve is defined as a fixed percentage of a seller’s payment account balance delayed prior to being included as part of a seller’s Available Balance for a period of up to 180 days.



If Renesent places a hold, a deposit delay or a reserve on a seller’s account, we’ll do our best to communicate with the affected seller as soon as we can.



We always work hard to avoid and minimize any delays. However, please note that

Renesent is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.



  1. If Renesent cannot settle funds into a seller’s bank account, the funds will remain in the seller’s payment account. It is the seller’s sole responsibility to update his or her bank account information to receive the funds. If a seller fails to update the

information to claim the funds within a certain period of time, Renesent will escheat the funds to the relevant government authority in order to comply with escheatment laws.



8. Recoupment


  1. We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods or we otherwise determine, consistent with Section 5 (Seller Rights and Responsibilities), that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer's credit card issuer or reversal of payment for the amount of a buyer's purchase from a seller, or (d) a seller does not act in accordance

with Renesent’s Terms of Use or any policy thereunder.



  1. We may obtain reimbursement of any amounts owed by a seller to Renesent by deducting from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller's credit card on file, charging the seller’s bill, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorize us to use any or all of the foregoing methods to seek reimbursement.



9. Payment Processing Fees


  1. Renesent charges a fee (the “Payment Processing Fee”) for processing each transaction through Renesent Payments. The fee amount will be assessed on the gross order amount, including shipping and tax (if applicable). Payment Processing Fees will be reflected in your payment account. Unlike other fees charged by Renesent, the Payment Processing Fee will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the

  2. Payment Processing Fee at any time. In the event of any partial or full refunds credited back to a buyer, the Payment Processing Fee and other applicable fees will be

  3. recalculated based on the adjusted sale price. The difference between the original

  4. Payment Processing Fee and the adjusted Payment Processing Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded on the seller’s bill.


Fee Amount. Payment Processing Fees vary based on the location of a seller’s bank



Payment Processing Fees by seller’s bank account country:




Location of Bank Account

Renesent Payments Fees (% of total sale price + flat fee per order)

Australia (domestic orders)

3% + 0.25 AUD

Australia (international orders)

4% + 0.25 AUD


4% + 0.30 EUR



4% + 0.30 EUR


4% + 0.30 EUR

Canada (domestic orders; orders from the US)

3% + 0.25 CAD

Canada (international orders)

4% + 0.25 CAD


4% + 0.30 EUR


4% + 0.30 EUR

Czech Republic

4% + 0.30 EUR



4% + 2.50 DKK


4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR

Hong Kong

4.4% + 2.00 HKD


4% + 0.30 EUR



4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR


New Zealand (domestic orders)

3% + 0.30 NZD

New Zealand (international orders)

4% + 0.30 NZD


4% + 2.50 NOK


4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR


4.4% + 0.35 SGD



4% + 0.30 EUR


4% + 0.30 EUR


4% + 0.30 EUR


4% + 3.00 SEK


4% + 0.50 CHF

United Kingdom

4% + 0.20 GBP

United States

3% + 0.25 USD

  1. Listing Currency Conversion Considerations for Sellers. When a seller lists and subsequently sells an item in a currency other than the currency of the seller's payment account, Renesent will settle the associated transaction proceeds in the currency of the


seller's payment account. When such a service is required, Renesent applies an additional 2.5% transaction charge. Calculation rates are updated hourly.



  1. Browsing Currency Considerations for Buyers. In the case of a buyer purchasing from a seller who lists in a currency other than the buyer's browsing currency, Renesent will automatically calculate the listing price in the buyer's browsing currency. When such a calculation is required, Renesent applies an additional 2.5% transaction charge.

Calculation rates are updated hourly.



  1. In the United States, Renesent may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by buyers and our bank account being debited to pay payment account Available Balances to sellers.



10. Reporting Obligations


Internal Revenue Service regulations require that we file a Form 1099-K to report unadjusted annual gross sales information for sellers located in the United States or being paid in USD that meet both of the following thresholds in a calendar year (reporting):



  1. More than $20,000 USD in gross sales, and



  1. More than 200 transactions.


To comply with these regulations, sellers who approach 150 (one hundred and fifty) transactions in a calendar year, regardless of sales volume and aggregated across his or her Shops, will be required to provide taxpayer-identification information to Renesent.



11. Termination


Sellers may terminate this contract and their acceptance of Renesent Payments at any time by adjusting the Settings in their account with Renesent. Renesent may also terminate or suspend a seller’s use of Renesent Payments at any time.



Upon termination, any non-disputed available balance will be deposited into a seller’s bank account. Renesent reserves the right, upon termination of access to Renesent Payments, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds,

adjustments or other amounts that might be paid to buyers in connection with purchases from the seller's payment account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorized in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.



Last updated on March 1, 2017


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