Given that customer satisfaction is today’s battleground, Renesent helps you win this battle. Our software converts the raw data from your customer feedback into actionable insights, that will drive your strategies to raise your customer satisfaction levels.
Analyze your customer feedback and convert it into atcionable insights.
Thereby raising your customer satisfaction levels
The Renesent module has an in-built analytics software that automatically converts customer comments into actionable insights. In essence these insights become the base for designing strategies that will improve your customer experience.
From raw data to actionable insights
Renesent’s Natural Language Processing (NLP) engine, Athena, converts mountains of remarks into razor-sharp insights you can act on.
Deep sentiment analytics can help you measure overall performance across custom categories, discover overarching topics, and become aware of root causes driving client sentiment.
Get insight into your customers
Run NPS and CSAT surveys for different customer segments to glean insight into opinions and ratings. Stay on top of sentiment trends with advanced reporting and custom alerts.
Monitor and respond to all evaluations in a single place. Use Ticketing to solve issues faster and convert detractors into promoters.
Feedback comes from many sources, and we capture them all
Take your overwhelming customer facts and deliver it to Renesent. With all of your client comments in a single place, we offer you insights you can easily comprehend and take action on.Leverage these insights to optimize your customer delight strategies.
Benchmark against your competitors
With Renesent’s Competitor Analysis, get the same insights into your competitors’ customers which you have into your own. Compare overall performance at an industry, brand, location, category, and topic stage to recognize in which you excel and where you can improve with the intention to dominate the industry.
Manage 10 or 10,000 locations in one place
Manage all your customer comments in one place, streamline management with custom hierarchies and designated consumer roles and permissions.
Renesent integrates seamlessly into your existing work flows with custom APIs so you can optimize customer experience without missing a beat.