The Renesent customer support software allows you to convert every customer comments into support tickets from all reviews, social mention, and survey responses into support tickets. Then these tickets are assigned to our customer support agents for a speedy resolution of the issue.
GENERATE SUPPORT TICKETS FROM REVIEWS, COMMENTS, AND SURVEY RESPONSES
Use support tickets to streamline issue resolution
The Renesent ticketing module assigns each ticket to a unique agent. In addition, the software automatically prioritizes tickets for negative comments so that these are always front and center. Finally the software allows you to filter the comments on specific properties so the important ones are always prioritized.
Receive automatic alerts for ticket updates
With Renesent you can track ticket resolution each step of the way. Renesent’s support ticket system notifies unique personnel or locations through electronic mail or SMS when a new support ticket is generated and assigned, and on every milestone of its resolution.
Auto-create support tickets based on customer experience
You can automatically create tickets based on custom specific criteria like review keyword, or rating, and auto-assign these tickets to employees.
The most affordable, and efficient ticketing system
The Renesent customer support module is the most efficient and affordable solution on the market and is used by over 5000 companies ranging from startups to large enterprises.
Reduce issue resolution time
Track response fee and determination time, and monitor all open tickets by owner and status. Address consumer issues speedy and create visibility throughout your organization.
Collaborate internally with activity logs
View all remarks and status changes for each price tag to keep all and sundry on the equal page.
Choose how you view tickets
Use filters to create particular custom ticket views primarily based on location, status, owner, and time period. Easily navigate and prioritize tickets throughout your organization.
Integrate with your existing customer support ticket system
With the assist of Renesent’s help desk software, you can control all your aid tickets from all channels in a single place.