Renesent's free order protection service, is designed to help create trust between buyes and suppliers. Besides, it covers the buyer in the event of payment, shipping, and product quality-related disputes.
Trade Assurance provides a secure online environment for transactions.
Renesent’s Trade Assurance protects buyers’ interests by minimizing the risk of transactions. Hence, our assurance policy guarantees a full refund in the event a supplier fails to meet the terms of the order contract inculding delivery delays, quality, and quantity discrepancies, as also other processing problems. Furthermore, we apply a credit-rating system that incentivizes suppliers to produce high-quality goods and deliver on time.
Multiple Safe Payment Options
Our secure online payment options include Online Bank Payment, credit card and T/T. Besides, Renesent secures your payment with its anti fraud systems. However, in order to get this coverage, you must make payment to the supplier’s Citibank account as designated by Renesent
PROTECT EVERY ONLINE ORDER FOR FREE WITH TRADE ASSURANCE
That’s right, this protection is free for buyers who carry out online transactions on our platform.
Firstly, we guarantee the security of your payment in case the product(s) do not match the details outlined in your contract with the supplier*.
Secondly, in case the supplier does not ship on time and as per the contract, your order will be eligible for a full refund.
Thirdly, the assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.
Finally, you get 30 days of post delivery protection, free of charge.
Trade Assurance Coversage
Free Order Protection
$0 / Order
Step 1. Order with an Assurance supplier
Step 2. Make the payment to the supplier’s Citibank account designated by Renesent.com
Step 3. Receive your shipment
Step 4. Leave feedback about your order and goods
You can find all Frequently Asked Questions here
Q: Does Trade Assurance charge fees?