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    TRADE ASSURANCE


    Renesent's free order protection service, is designed to help create trust between buyes and suppliers. Besides, it covers the buyer in the event of payment, shipping, and product quality-related disputes.

    Trade Assurance provides a secure online environment for transactions.


    Renesent’s Trade Assurance protects buyers’ interests by minimizing the risk of transactions. Hence, our assurance policy guarantees a full refund in the event a supplier fails to meet the terms of the order contract inculding delivery delays, quality, and quantity discrepancies, as also other processing problems. Furthermore, we apply a credit-rating system that incentivizes suppliers to produce high-quality goods and deliver on time.

    Trade Assurance

    Multiple Safe Payment Options


    Our secure online payment options include Online Bank Payment, credit card and T/T. Besides, Renesent secures your payment with its anti fraud systems. However, in order to get this coverage, you must make payment to the supplier’s Citibank account as designated by Renesent

    5000

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    10,000

    Sales

    1200

    1387

    1457

    1568

    1700

    1,852

    Users

    100

    250

    310

    400

    513

    650

    Suppliers

    PROTECT EVERY ONLINE ORDER FOR FREE WITH TRADE ASSURANCE

    That’s right, this protection is free for buyers who carry out online transactions on our platform.


    Product-quality protection

    Firstly, we guarantee the security of your payment in case the product(s) do not match the details outlined in your contract with the supplier*.

    Shipping protection

    Secondly, in case the supplier does not ship on time and as per the contract, your order will be eligible for a full refund.

    Payment protection

    Thirdly, the assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.

    Protection period

    Finally, you get 30 days of post delivery protection, free of charge.

    Trade Assurance Coversage

    Free Order Protection

    $0 / Order

    Step 1. Order with an Assurance supplier

    Step 2. Make the payment to the supplier’s Citibank account designated by Renesent.com

    Step 3. Receive your shipment

    Step 4. Leave feedback about your order and goods

    FAQ

    You can find all Frequently Asked Questions here


    Q: Does Trade Assurance charge fees?

    No. Order protection is a FREE service for buyers. Standard transaction fees still apply.
     

    Terms

    Please read the full Assurance terms of service
     
     

    Q: How can I confirm my order is covered?

    in order to activate trade assurance coverage ensure that the icon is displayed on your order page. Check your orders now.
     
     

    Q: What is the assurance covered amount?

    Trade Assurance protects your order value. Hence, if the supplier does not meet the requirements for shipping time or product quality as agreed in your contract, you can open a dispute. If you can’t resolve the issue with the supplier, and the supplier deemed to be at fault, Renesent.com will provide you with a full refund for your covered amount.
     
     

    Q: How do I place an assurance Order?

    You can either complete the Trade Assurance contract yourself or ask the supplier to draft one for you
     

    GET STARTED WITH RENESENT'S FREE ORDER PROTECTION SERVICE

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    WE DON'T STOP 24/7

    Email us at support@renesent.com