Transform the comments of consumers into service tickets.
Using the customer support ticket system, convert comments, dialogues, and polls into accurate requests for assistance. Fix disputes before they get worse..
GET STARTEDUsing the customer support ticket system, convert comments, dialogues, and polls into accurate requests for assistance. Fix disputes before they get worse..
GET STARTEDCustomers who need help sometimes don't reach out to their support reps directly. With Renesent's customer support ticket system, it is possible to proactively fix customer problems to improve customer satisfaction, minimize turnover and increase market share.
Assign each ticket to a particular employee and follow up with any of them. Filter tickets according to their unique features. Often, have the most important ones up at the top.
Renesent's helpdesk management system allow you to check the response rate and resolution time, and track the owner and status of all available tickets. Fix consumer concerns quickly and build awareness through the company.
Filters are a perfect way to build ticket views based on different parameters. Act quickly to handle and prioritize tickets around the company.