Transform the comments of consumers into service tickets.
Using the customer support ticket system, convert comments, dialogues, and polls into accurate requests for assistance. Fix disputes before they get worse..
GET STARTEDPerform an action, collaborate, or take social interaction on personal feedback, comments, and survey answers.
Customers who need help sometimes don't reach out to their support reps directly. With Renesent's customer support ticket system, it is possible to proactively fix customer problems to improve customer satisfaction, minimize turnover and increase market share.
Thousands of businesses trust renesent.
Flexible monitoring and settlement of problems.
Renesent customer support ticket system offers flexible monitoring and settlement of problems.
Assign each ticket to a particular employee and follow up with any of them. Filter tickets according to their unique features. Often, have the most important ones up at the top.
Receiving automated alerts for ticketing.
In the case of a conflict, prompt contact and collaboration. Renesent's customer support ticket system notifies particular individuals or locations by email or text message when a ticket is opened. A new ticket is monitored and changed as it changes status.
Creating tickets while talking.
Renesent's helpdesk management system provide the capabilities to quickly transform emails and chat messages into help ticket submissions. Keep note of these tickets alongside customer surveys and feedback.
Get discovered on the top of reputation sites
Accelerate problem resolution time.
Renesent's helpdesk management system allow you to check the response rate and resolution time, and track the owner and status of all available tickets. Fix consumer concerns quickly and build awareness through the company.
Collaborate for operation logs internally.
To keep people on the same page, display all of the feedback and status updates for each ticket.
Pick the way you display tickets.
Filters are a perfect way to build ticket views based on different parameters. Act quickly to handle and prioritize tickets around the company.
Work in accordance with the current customer service ticketing system.
Renesent merged their ticketing system with Zendesk CRM, so you can handle all of your tickets from all platforms in one place.
Top of the list for business and enterprise.
Customers are loving Renesent
Can't believe how fast it was to book jobs; it was really easy to set up an account and they had customer service reps available too!
- James K. Herdon
I was first interested in review management services with Renesent; we were pleased with the results at first and didn't realize they had other offers. Now we added their ticket solving solutions and our admin costs have halved this fiscal quarter.
- Richard J. Brown
I was shocked at how quick the response time was from their customer service! Renesent made it easy to get started in shipping orders across the US, even during COVID.