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      OMNICHANNEL SOLUTIONS


      Renesent's omnichannel solutions are a sales approach that provides the customer with a seamless browsing and buying experience. For example, the customer can be shopping online from a desktop or mobile device, or by telephone, or in a brick and mortar store. Hence, omnichannel solutions ensure that the customer experience is seamless across all these channels.

      Omnichannel solutions across your business chain.


      CUSTOMER

      In the first place, use Renesent's omnichannel solution to connect with your customers across channels like the web, mobile app, email, and chat.

      AGENT

      Secondly, a unified connection means better context, smoother interactions, and less repetition.

      ADMIN

      Finally, with a combined reporting for all dashboards, you can easily manage and monitor all of your channels from one place. Hence, customer interaction becomes seamless.

      Integrated customer support

      Renesent’s omnichannel solutions are a beautifully simple system for addressing and resolving customer issues. Hence, the process of tracking, prioritizing, and solving issues has been simplified with the use of sales tickets. Thereby making customer support a simple process.

      Knowledgebase and smart self-service

      It’s easy to create a knowledge domain so that customers can resolve support issues themselves. In fact, most customers prefer to resolve issues themselves, besides it’s great for businesses too. Renesent can deflect tickets using smart AI-powered tools like Answer Bot, to extend customer and agent satisfaction while also reducing support costs.

      Live chat and messaging

      With Renesent’s Chat and Message, you’ll engage customers in real-time and in context. Hence, customers can get their queries and issues resolved quickly.

      Call center software

      For complex problems, it’s better to use more personalized support. Renesent makes it easy and efficient for agents to assist customers over the phone as a part of seamless omnichannel support experience.

      Start growing with Renesent today

      WE DON'T STOP 24/7

      support Call us today at (415) 212-5211 or email us at hello@renesent.com