Renesent's hospitality review management gets you more reviews, boosts your ratings, and increases your occupancy.
Renesent's hospitality eview management is the cornerstone of a successful hospitality company. Cleanliness and comfort of the room and efficient and friendly service are hygiene factors. Over 80% of guests read online reviews on sites like Google, Facebook, and Trip Advisor before choosing a hotel. Renesent’s hospitality review management delivers both the quantity and quality of current reviews that keep your occupancy rates high.
Hospitality review management allows you to boost your occupancy with social listening.
Renesent’s social listening tools enable you to engage with and respond to your customers’ reviews on social media platforms like Facebook and Twitter in real-time. Thereby allowing you to address issues before they become a problem, this ensures more positive reviews while minimizing negative reviews.
Give every guest a 5-star visit
On average, your guests will talk to 10 friends about a positive experience and 15 friends for a negative experience. With Renesent, you can Monitor your reviews from 160+ sites on one dashboard or the app on your phone. Besides this, you will receive SMS and email alerts the instant a guest leaves feedback. Thereby allowing you to respond in real-time, and enabling you to address any issue before it becomes a problem.
With our hospitality review management get guest reviews before they check out.
Gather new reviews from your guests via computerized SMS and MMS review requests to their mobile devices, before check out. Renesent directs your guests to crucial sites like Google, Facebook, TripAdvisor, and Hotels.com, where they share feedback for your next customer to read.