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    RENESENT CONVERTS CUSTOMER COMMENTS INTO CUSTOMER SUPPORT TICKETS

     

    The Renesent customer support software allows you to convert every customer comment into customer support tickes so that each comment can be adressed apropriately. All comments across review, social mention, and survey responses are automatically converted into support tickets. Then these ticketst are assigned to our customer support agents for a speedy resolution of the issue.

    customer support

    CONVERT CUSTOMER FEEDBACK INTO CUSTOMER SUPPORT TICKETS

    Customers with a negative experience, often do not reach out to the company. Instead, they just leave a negative comment or review. As soon as the user leaves a comment, the Renesent software instantly picks up on these comments across 200+ websites, review, and social platforms, and converts each comment straightaway into a support ticket. These tickets are then prioritized and assigned to customer support agents, for a quick resolution. Besides resolving the issue, the system also helps in reducing customer churn, and in reducing call center loads.

     

     

    respond to customer comments

    Use support tickets to streamline issue resolution

    The Renesent ticketing module assigns each ticket to a unique agent. In addition, the software automatically prioritizes tickets for negative comments so that these are always front and center. Finally the software allows you to filter the comments on specific properties so the important ones are always prioritized.

    Receive automatic alerts for ticket updates

    With Renesent you can track ticket resolution each step of the way. Renesent’s support ticket system notifies unique personnel or locations through electronic mail or SMS when a new support ticket is generated and assigned, and on every milestone of its resolution.

     

    Auto-create support tickets based on customer experience

    You can automatically create tickets based on custom specific criteria like review keyword, or rating, and auto-assign these tickets to employees.

    The most affordable, and efficient ticketing system

    The Renesent customer support module is the most efficient and affordable solution on the market and is used by over 5000 companies ranging from startups to large enterprises.

     

    Reduce issue resolution time

    Track response fee and determination time, and monitor all open tickets by owner and status. Address consumer issues speedy and create visibility throughout your organization.

    Collaborate internally with activity logs

    View all remarks and status changes for each price tag to keep all and sundry on the equal page.

     

     

    Choose how you view tickets

    Use filters to create particular custom ticket views primarily based on location, status, owner, and time period. Easily navigate and prioritize tickets throughout your organization.

    Integrate with your existing customer support ticket system

    With the assist of Renesent’s help desk software, you can control all your aid tickets from all channels in a single place.

     

     

    JOIN SMALL BUSINESSES AND ENTERPRISES THAT USE RENESENT TO DOMINATE SEARCH ENGINES AND BE THE BEST BUSINESS

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    WE DON'T STOP 24/7

    Email us at support@renesent.com