Competitor benchmarkingwith customer feedback is the process of comparing your performance against that of your competitors. Thereby allowing you to identify focus areas for improvement.
CUSTOMER FEEDBACK IS THE FIRST STEP IN COMPETITOR BENCHMARKING
Win with competitive benchmarking
Discover sentiment trends
Your competitors’ online reviews on websites and social platforms are run through Athena, Renesent’s proprietary Natural Language Processing (NLP) algorithm, thereby allowing you to compare your performance against that of your competitor.