Multiple connected channels for each support role. Renesent omnichannel support offers easy and powerful solutions that make it simple for customers to engage with your business anywhere. Channels are connected so conversations are flawless for agents. Information can be shared across your company—all within Renesent.
Integrated customer support
Renesent is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. It puts all your customer support interactions in one place, so communication is much more effective
Knowledgebase and smart self-service
It’s easy to build a knowledge base so that customers can resolve support issues themselves—and most actually prefer to. It’s great for businesses too. Resent Companies can deflect tickets using smart AI-powered tools like Answer Bot, to increase customer and agent satisfaction while also reducing support costs.
Live chat and messaging
Use Renesent Chat and Message, you can engage customers in real-time and in context. That way customers can get their queries and support attention quick.
Call center software
For complex problems, it is better to get more personalized support. Renesent makes it easy and efficient for agents to help customers over the phone as part of seamless omnichannel support experience.