OMNICHANNEL SOLUTIONS

Multiple connected channels for each support role. Renesent omnichannel support offers easy and powerful solutions that make it simple for customers to engage with your business anywhere. Channels are connected so conversations are flawless for agents. Information can be shared across your company—all within Renesent.

END USER

Carry the conversation
Let customers reach you via multiple channels like web, mobile app, email, voice, or chat

AGENT

Work and flow
A unified connection means better context, smoother interactions, and less repetition.

ADMIN

Take control
Combined reporting for all dashboards, Easily manage and monitor all of your channels from one place.

Integrated customer support

Renesent is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. It puts all your customer support interactions in one place, so communication is much more effective

Knowledgebase and smart self-service

It’s easy to build a knowledge base so that customers can resolve support issues themselves—and most actually prefer to. It’s great for businesses too. Resent  Companies can deflect tickets using smart AI-powered tools like Answer Bot, to increase customer and agent satisfaction while also reducing support costs.

Live chat and messaging

Use Renesent Chat and Message, you can engage customers in real-time and in context. That way customers can get their queries and support attention quick.

Call center software

For complex problems, it is better to get more personalized support. Renesent makes it easy and efficient for agents to help customers over the phone as part of seamless omnichannel support experience.

 

Grow five times faster with improved customer experience with Renesent

Shopping Basket