Learn how the world’s #1 CRM solution helps you forge a path to success in your industry.

Banking

  • Be the bank your customers love.
  • Activate customer relationships.
  • Source, prioritize, and act on referrals directly from customers and lines of business.
  • Track, visualize, and contextualize key customer data on a single screen.
  • Drive the right activities in-branch and in the field with intelligent, actionable insights.

Communicatons

  • Be the provider that customers can’t live without.
  • Unify the Prospect Journey.
  • Create seamless conversations with prospects across every channel.
  • Use intelligence to prioritize leads and next best actions to keep prospects engaged
  • Maximize ROI by optimizing for the tactics that convert insights into action
  • Deliver Intelligent Customer Service.
  • Enable proactive communication with subscribers triggered by integrated network, device, and billing data
  • Drive service agent efficiency with AI-fueled next best actions to take
  • Increase customer satisfaction with effective self-service

Consumer Goods

Deliver customer engagement packaged with intelligent and personalized experiences. Start meeting market demand thanks to complete program visibility, including dynamic reporting, and real-time inventory updates. While Arming every field rep with mobile capabilities that enable remote productivity even in disconnected environments. Optimize the entire planning-through-execution process with data-fueled insights delivered by artificial intelligence (AI)

Optimize retail execution.

  • Meet market demand thanks to complete program visibility, including dynamic reporting, and real-time inventory updates
  • Arm every field rep with mobile capabilities that enable remote productivity even in disconnected environments
  • Optimize the entire planning-through-execution process with data-fueled insights delivered by Einstein artificial intelligence (AI)

Consumer Experience.

  • Know and grow audiences when you serve up tailored messaging across email, SMS, social, push notifications, and more.
  • Create digital on-brand experiences that capture consumer activities, preferences, and buying intent.
  • Turn service opportunities into brand building experiences to build loyalty.

Government

  • Transform your organization with our government cloud.
  • Modernize employee engagement.
  • Accelerate constituent appointment scheduling and unlock more potential.
  • Leave manual task management and legacy IT systems behind.
  • Count on meaningful feedback to understand how applicants really feel about their experiences
  • Empower every employee with our fast and easy solutions

Coordinate post-acute care.

  • Enable seamless collaboration between care teams and patients to reduce readmissions
  • Provide care coordinators with 360-degree patient information for more effective care plans
  • Empower patients and family members with digital tools that aid care plan adherence

Personalize member engagement.

  • Create omni-channel communications tailored to member preferences and health needs to enhance engagement
  • Simplify self-service and provide members with easy access to their health information
  • Empower employees to deliver customized member experiences that improve satisfaction

Scale member care management.

  • Gain a complete member view, from benefits and claims, to clinical events and wellness programs
  • Leverage analytics to gain deeper member insights and drive healthier outcomes
  • Deliver improved member experiences at reduced costs

Healthcare

Put patient satisfaction at the heart of every interaction. Personalize contact center experiences. Ensure faster, more accurate resolution for every patient inquiry. Connect agents to all relevant patient information on a single screen. Increase efficiency with automated workflows and AI-powered recommendations.

Life Science

Discover new solutions for a new era of medicine

  • Mobilize intelligent sales
  • Speed up purchase cycles by integrating disparate sales systems and applications
  • Accelerate sales cycles by engaging prospects with the right message, at the right time
  • Leverage built-in lead scoring, contact management tools, and intelligent next actions to close bigger deals, faster than ever

Accelerate R&D Innovation

  • Connect disparate systems, trial teams, and patients across every phase of development
  • Share critical data on any device with secure, regulatory compliant apps
  • Recruit patients and lower attrition with personalized communications

Manufacturing

Manufacture a smarter kind of customer success.

  • Accelerate channel management.
  • Ensure partners have the training to sell and service your products better
  • Grow revenue with intelligent automation that pinpoints the best sales leads
  • Enable partners to deliver smarter, faster service from phone to field

Streamline parts distribution.

  • Easily create tailored online commerce experiences for each customer
  • Deliver transparent order fulfillment that enables easy tracking and reordering
  • Boost customer confidence with friction-free warranty and service

Deliver intelligent field service.

  • Resolve product issues faster than ever with optimized job scheduling
  • Provide proactive support by triggering alerts based on device data
  • Increase first-time fix rate to lower your costs and drive more revenue

Digitize lifecycle marketing.

  • Create digital profiles that turn unknown prospects into repeat customers
  • Enable channel partners to create and manage personalized campaigns
  • Use Marketing Analytics and AI-fueled insights to engage like never before

Insurance

  • Deliver truly personalized service that policyholders demand.
  • Transform Service Engagement
  • Empower service teams and boost productivity with integrations from leading insurance partners
  • Unify fragmented data from legacy systems to get 360-degree views of every policyholder
  • Instantly access pertinent policyholder information in real time, anytime, anywhere

Media

Move from mass media to my media.

Maximize Audience Engagement.

  • Enrich fan profiles to grow your audience
  • Nurture one-time viewers into your most loyal fans with personalized marketing journeys
  • Build communities of interest to give fans a forum to engage beyond the content

Accelerate Media Sales.

  • Drive operational excellence by integrating complete CRM with other downstream processes
  • Equip media sales teams with mobile-first tools that allow real-time access to inventory and product bundle data
  • Get deep insight into buyers and advertisers to identify better targets and maximize yield

Nonprofit

The world’s #1 CRM solution, reimagined for nonprofits.

  • See the Salesforce advantage for nonprofits.
  • Get a complete view of client, supporter, member, volunteer, and affiliate interactions.
  • Collaborate across all parties to make the case for more giving.
  • Leverage social media to keep costs in check and achieve goals fast.
  • Create internal and external communities that amplify your impact.

Travel & Hospitality

See the Salesforce advantage for travel and hospitality.

  • Transform customer experiences for a new age of travel.
  • Create personalized guest experiences at every touchpoint
  • Deliver tailored services across every channel and property
  • Connect guests to the right offer at the right time
  • Boost conversion and loyalty with integrated marketing

Streamline transportation and logistics in today’s door-to-door economy.

  • Streamline communication across all parties
  • Increase transparency throughout the entire shipping journey
  • Automate all manual processes to increase efficiencies
  • Optimize your business based on routes, carriers, and fill rates

Retail

Connect to your shoppers in a whole new way.

  • Personalize shopper marketing.
  • Know, personalize, and engage with shoppers across every channel
  • Drive long-term shopper loyalty powered by artificial intelligence
  • Manage journeys in real time and unify the entire shopper experience

Deliver any channel service.

  • Enable service agents to focus on what really matters: building relationships
  • Engage shoppers with personalized service experiences, no matter the channel
  • Maximize efficiency with a fully connected view of all of your service programs

Wealth Management

Advisors, meet your new competitive advantage.

  • Unlock a single view of the client with integrations from leading wealth management technology partners
  • Deliver personalized advice at scale with intelligent client insights
  • Open a whole new world of opportunities with visual relationship maps
  • Supercharge advisor productivity with integrated dashboards
  • Grow Client Relationships

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