Get new reviews from guests. Boost ratings. Book more rooms.
For hospitality companies, experience is everything: What amenities are provided? How friendly is that the staff? Is it on the brink of where i would like to go? 88% of guests consult online reviews for answers to questions like these before making a sale decision. Renesent helps hospitality companies leverage guest feedback to urge more guests, and keep them.
Get reviews from guests before their stay is over
Gather new reviews from your guests via computerized SMS and MMS alerts to their devices at critical consumer journey touchpoints. Renesent directs your guests to crucial sites like Google, Facebook, TripAdvisor, and Hotels.com where they will share feedback for the planet to ascertain .
Give every guest a 5-star visit
Your guests are talking every second. Monitor your reviews from 160+ sites , beat one place. Receive SMS or email alerts the instant a guest leaves feedback . Respond in real-time to unravel problems before they even become problems, preventing bad reviews on public sites.
Boosting customer acquisition by using social listening for reputation marketing
Renesent’s social listening tools enabled Medieval Times to participate in customer conversations in real-time, leverage positive feedback, and respond to customer issues quickly.
Market memorable guest experiences
Use feedback to show customers into advocates! You can publish the reviews automatically by your choice on any site you manage — your website, blog, and social pages like Twitter and Facebook. Stand out on Google with five star ratings from reviews beside your business in search results.
Improve operations with guest intel
Renesent converts all the unstructured data from guest feedback into straightforward insights you’ll actually take action on. Identify root explanation for positive and negative sentiment, and find out where to travel to repair issues or replicate positive performance. Access these insights not just for your own guests, except for your competitors’ guests too. Benchmark operational performance and spot opportunities to capture market share.
Turn social media into a customer support hub
As guests write comments and snap pictures on social, monitor every post in real-time without missing a hashtag. Close the loop on guest feedback by converting reviews and social comments into support tickets . Assign these tickets to relevant employees and track issue resolution to make sure every concern is addressed.