Trade Assurance is an included service with an order protection service guarantee and transaction contract designed to establish trust between buyers and suppliers. It covers both sides of the transaction in case of payment, shipping, and product quality-related disputes while removing any risk with online orders and shipping.

You're covered if:

  • Your products are not shipped on time per the contract with your supplier.
  • Your products do not meet the quality standards from the product's online description.

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Order Protection

For the best product quality control, Renesent verifies each seller who registers on our platform. Suppose any issues emerge related to the product quality or shipping date. In that case, we will assist you in reaching the best outcome for both parties, including receiving a full order refund.

Product Quality

On-Time Ship Date

Verified Sellers

24/7 Support Line

Benefits with Trade Assurance

Product Protection

  • Renesent guarantees that if the products do not match the details outlined in your contract with the supplier, we will quickly issue a full refund. Renesent ensures both parties are satisfied with order completion and all disputes are settled with thorough investigation and communication.

Shipping Guarantee

  • If the supplier cannot ship your product on time per the buyer contract and product description, your order is eligible for a hassle-free full refund.

Payment Security

  • Utilizing the latest technology, we secure your payment to guarantee it safely gets to the supplier - we developed the easy-to-use Transaction Center to help you track and reconcile the flow of funds.

Extended Support

  • You have up to 30 days after delivery to decide if you are unsatisfied with the product quality and want to request a refund. We will help you investigate, mediate, and resolve your claim - fully reimbursing you when appropriate.


Q: Does trade assurance charge fees?

Our trade assurance protection is a free service for all buyers, shipments, and listed products to ensure order quality and completion.

Q: How much does assurance cover?

Trade assurance protects your entire order value. If we can't resolve the issue with the supplier and the supplier is deemed at fault, we will provide you with a full refund.

Q: How do I place an assurance order?

Simply checkout using our online portal with your chosen protected payment method. Receive tracking and live updates every step of the way with secure delivery.

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