Enterprise

Give a boost to enterprise

With each progress in your services, Customer expectations are always evolving Hence enterprise customer service software needs very flexible. Whether you’re a high-growth innovator or an established company undergoing transformation, we can help.

Renesent for enterprise approach

Make your clients feel number one

Perfect customer service is all about keeping in personal touch while learning and acting on their queries and concerns. As an enterprise organization with a large, diverse customer base, you need tools that can segment, personalize, and respond to customers on their preferred channels.

Scale up your workflow

A large, dispersed company means managing multiple assignees and their many unique skill sets. Renesent gives you the flexibility to customize your support solution with tools like advanced workflow capabilities and AI-powered automation and self-service—which means tickets get to the right assignee that have correct knowledge to solve that problem.

The bigger you grow, the more complex your operations will be. Integrate your database, and communications across all departments for  well regulated customer interactions.

Made for scale

Renesent is also a customer service and engagement platform that helps business to provide best customer experiences to their clients. Our enterprise customer support solution helps you efficiently handle a globally dispersed team, so you can align your operations for a better client satisfaction.

Products

Customize your support and configure any workflow at scale. Renesent puts all your interactions in one place, so you respond to it all be it email, chat, phone, or self-service.

Platform

Renesent CRM is our open, flexible CRM platform. Our CRM is built on AWS and lets you seamlessly connect and understand all your customer data—on which ever channel it may be.

Expertise

Our Renesent Customer Experience team offers an effective combination of broad customer service expertise and deep product knowledge to help you in every possible aspect to assist you to deliver the best customer experience.

Automate everything

Renesent AutoBot uses machine learning to help answer your customer questions with content from your knowledge base. The automated replies it sends are tailored to each customer’s question accurately and reliably—every time. This frees up your team to help customers with more complex or higher priority issues.

 

A complicated workflow can lead to less efficient agents, increasing support costs, and low customer satisfaction ratings. Give your customers the highest quality of support with custom workflows, business rules, and a across-the-board knowledge base.

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