A Great Customer Experience is the best business tactics
Our consulting team specializes in developing customer experience (CX) strategies based on your company and culture.
What We Do
From customer needs to designing effective knowledge portals that transform agents into giants. We specialize in creating customized, end-to-end CX strategies. Whether you’re a tech startup, an established company launching a new product or an organization that wants to turn its CX into its greatest asset, Renesent has the industry expertise help you succeed.
Who We Help
Startups looking for guidance on how to scale-up and perform profitably, we are partnered with some of the most successful startups. Established businesses looking to transform their business operations or expand. Companies looking to redefine their services and compete with global customer experiences
Strategy & Roadmap Development
Our CX business and innovation experts will research deep into your customer profiles and expectations, competitive landscape, and operational goals to create a comprehensive, end-to-end strategy and detailed roadmap for execution.
Channel Strategy & Optimization
Our CX experts will help you tailor your channel strategy to match your customer preferences and use the data collected to refine your strategy for the future.
CX Digital Transformation
Our CX experts will make sure your operations consists of the latest tools and technologies suitably. We’ll help you evolve at a pace that works for you, employing the technologies that bring ROI in Prices and Customer satisfaction.
Consumer Experience Mapping
Every customer has different needs, Understanding the diverse needs of your customer segments and mapping the various journeys to meet those needs is critical. Our CX experts will help you to make sure that every need of your customer is met in the right manner.
Content and Knowledge Center Design
Our consultants are content experts, from creating a database for a new product with minimal existing documentation to refreshing existing content to make it more effective. We’ll also help you set up a knowledge base that allows agents to have a better relationship with your customers
Business Intelligence and Data Analytics
CX operations are rich sources of customer data. Renesent can help you turn that data into insights, so you can recognize and better understand your customer’s preferences and needs.
Technology Assessment and Optimization
Renesent will take an in-depth look at your CX organization’s technology setup and identify ways you can save time, speed to resolution and improve outcomes while minimizing costs.
CX Technology Strategy, Evaluation, and Selection
Renesent has multiple CX platforms. As a result, we can evaluate your needs and help you select the right combination of CX technology to fit your objectives.
Backend Support and Management
At Renesent, our team helps to improve your operations with the help of research and analysis from the needs of customers and services being provided. With quality control, we consistently outperform internal and global teams