Community Cloud

Create stunning, responsive experiences that give every user a seat at the table, Get CRM-powered experiences that let you and your partners think outside the box.

Build and launch your experience with just clicks.

1. Choose a template that suits your needs
2. Pick a theme to customize with your brand
3. Add components and Content
4. Connect data and process
5. Launch your vision

Customer Service

Help customers find answers themselves, on their own terms and time frame. Whether you need a knowledge base, a self-service portal, or a forum, we’ve got you covered.

Partner Central

Create a complete channel management solution for you and your partners with a dynamic PRM site.

Account Portal

Give users a responsive portal where they can access articles, update their accounts, and create and manage cases and claims.

Build Your Own

Go beyond our prebuilt solutions and create something for your unique business needs with the Lightning Community Builder.

Find solutions for every industry need with expert help from our partners.


Easily brand your experience.

Start with prebuilt themes and add your own branding. Or fully customize every pixel. Import content and settings from your existing CMS or use our built-in, lightweight CMS.


Integrate data from any source.

Pull in data from Salesforce, third-party, or legacy sources. Easily link it to Community Cloud functions like leads, opportunities, cases, campaigns, and custom objects.

Integrate data from any source.

Tailor experiences for each user type using CRM data to define audiences and target users with personalized content.

Design For Any Device

All Lightning Communities are 100% mobile optimized and fully responsive for an easy-to-use interface wherever you go.

Increase Onsite Engagement.

Recognize your most active members with custom profile badges. Enable members to endorse each other for specific skills and expertise.

Track & Optimize your site.

Measure, analyze, and optimize your experience with customizable Lightning dashboards in the Community Workspace.

Keep answers organized & accessible.

Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page.

learn for free

Explore free, online learning on Trailhead, the easy way to learn Salesforce. And get in-person classes and support.

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